FREQUENTLY ASKED QUESTIONS

You will receive an email notifying you when your order has been confirmed.

It is advised to create an account to make your shopping experience simple and hassle-free. However you can place an order as a ‘guest’ without having an account.

Yohodelivers only within India.

All transactions at Yohoare protected and encrypted. We take pride in following the best security practices.

We do not have any physical store but we strive to give you the best experience through our online portal.

You can mail us your queries at support@yoholife.com or call us on our customer care landline number 011-40534149 for immediate assistance.

Yes, you can get your products shipped to an address different from the billing address. All you need to do is fill in your desired address under ‘Shipping Address’ to get it delivered at the desired location.

Delivery dates cannot be selected or changed.

You can request for a change in the shipping address if the item has not been dispatched for delivery. Please email us at support@yoholife.com or call us at 011-40534149 and we shall be more than happy to assist you.

You can cancel or modify you order provided that it has not been dispatched for delivery. Kindly follow the steps given below:

•   Go to www.yoholife.com

•   Click on ‘My Account’

•   Under My Account, select ‘My Order’ and click on ‘Modify’ to edit or change your details.

•   Once it is done click on ‘Save Changes’ to save the details.

We provide free shipping throughout India.

All credit cards, debit cards and net banking are accepted.

Due to the current Covid’19 situation, Cash on Delivery is not available.

By clicking on the ‘Forgot Password’ option, you can generate a request for a new password to be sent to your registered email-id. Follow the steps mentioned in the email to reset your password.

We are sorry for the inconvenience if the products listed are out of stock. However we can notify you once it is back in stock. Simply go to the product page and click on ‘Notify Me’ with your registered email address and we will get back to you when the product is restocked.

It usually takes us 4-7 business day to deliver your order. While we endeavour to deliver your order at the earliest, we request you to bear with possible delays due to restrictions in movement because of the current situation.

In the extremely rare occasion where you receive a product with damaged packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.

Each of our products are first bubble wrapped and then placed in a thick plied carton, which is taped and prepared for shipping. Fragile items are safeguarded with an additional layer of bubble wrap.

All our deliveries are processed through safe courier services. When your order is dispatched you will receive an e-mail with your tracking number. The tracking number can be used to track the status of your order.

Kindly follow the steps given below to track your order:

•   Go to www.yoholife.com

•   Click on ‘My Account’

•   Under My Account, select ‘My Order’ and click on ‘Track My Order’.

•   You will then be asked for your Tracking Number which was intially mailed to you on order completion. Enter the same and your details will be fetched.

Kindly refer to our Return and Exchange Policy to understand if your order qualifies for a refund. If it qualifies for a return then the refund will be processed in 24-48 hours and will reflect in your bank account in 7-10 days. Please contact your bank for further information.

For any other assistance regarding refunds please contact us at 9205162890 or email us at listen@yoholife.com